Shipping policy
Thank you for choosing FR8Life! We’re thrilled to bring you premium gear and apparel that celebrates the hardworking men and women of the freight industry. Below, you’ll find our shipping policy to help guide you through the order process.
1. Order Processing
Orders are typically processed within [1-3] business days of receipt, Monday through Friday, excluding holidays. Please note that during busy periods, such as sales or holidays, order processing may take a little longer.
Once your order has been processed, you’ll receive a shipping confirmation email along with tracking information (if applicable).
2. Standard Shipping (Domestic)
We offer Standard Shipping on all domestic orders within the United States. Shipping times typically range from 5 to 7 business days depending on your location. This time frame includes both processing and delivery, and may vary slightly based on the destination.
Shipping costs will be calculated at checkout based on your order size and delivery address.
3. International Shipping
We do not offer International Shipping at this time.
4. Free Shipping Promotion
From time to time, we may offer free shipping promotions on domestic orders. Free shipping promotions are typically subject to a minimum order value, which will be clearly communicated at checkout. These promotions cannot be combined with other offers or discounts.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's status on the carrier's website.
If you have not received your tracking number or have any questions about your order, feel free to reach out to our customer support team at fr8life@yahoo.com
6. Shipping Delays
While we strive to ensure timely delivery, please be aware that shipping times are estimates and may vary due to factors outside of our control, such as carrier delays, weather conditions, or high-volume periods.
If your package is delayed, please contact the carrier directly or reach out to us for assistance.
7. Missing or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us immediately at [Insert Contact Email]. We will assist you in filing a claim with the carrier, and if applicable, send a replacement product.
We are not responsible for any lost or stolen packages once the tracking shows that it has been marked as "delivered." We recommend monitoring your tracking updates for the latest delivery status.
8. Address Accuracy
To ensure prompt delivery, please verify that your shipping address is complete and accurate. We cannot be held responsible for delays or issues caused by incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us as soon as possible before your order ships.
9. PO Boxes and APO/FPO Addresses
Unfortunately, we cannot ship to PO Boxes or APO/FPO addresses. Please use a valid street address when placing your order.
10. Returns and Exchanges
If you are not satisfied with your order, please refer to our Return & Refund Policy for instructions on how to return or exchange your items.
11. Customer Service
If you have any questions or concerns about shipping, tracking, or your order, our customer service team is here to help. Please reach out to us at:
Email: fr8life@yahoo.com